Refund policy

Refund policy

LOST PACKAGES

 We are only responsible for packages lost in transit to its destination. If your order is marked as delivered and it happens to be misplaced at the final destination we will not be replacing your order.

 RECEIVED THE WRONG ITEM OR SIZE

 We are sorry to hear about this!

But mistakes do happen sometimes. If the item you received is not what you originally ordered, please contact us through sunstarcrafting@gmail.com or through our Instagram page https://www.instagram.com/sunstarcrafting/. Please include your name, order number, e-mail registered and details of the product + pictures. We will get back to you with instructions on the process.

 RETURNS 

All earrings and CLOTHING are final sale and are NOT RETURNABLE. 

All SALE pieces are final sale and are not eligible to return. 

Must pay for shipping. 

 All of our items are hand made and inspected before shipping. If the item doesn't fit (ring or necklaces), we have a "7 day after arrival" exchange policy to have it re-sized. Please contact me before returning an item.

It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

No refunds, store credit only.